I was at NRC last week getting repairs and changes on our new (november) coach
I purchased a used trailer on the way out !
When I arrived I asked Mike and Jerry where I can leave the trailer(outside) so I may work on it while they are working on my truck ?
Answer> "Leave that trailer hooked and bring it it in here where it is warm"
My wife and I spent 3 days in the shop at NRC
(our choice)
while we were there we were offered help, parts and tools (often)
They changed our truck to our liking, help on the trailer and upgraded several things also!
We were made to feel very welcome there!
The workers were polite , we were asked often if we approve of the changes and repairs !
This was a great experience for my wife and I,
We run a shop in NY and this is how we try to treat our customers but rarely have we experienced a company that does the same !
It was a pleasure to be at NRC the people were great the work was good the bill was 0. !
They addressed all of our concerns with a smile ,
We did pay a little more initially, but the support after the sale ,(I can now say) is superb! good luck ! tony
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